Tech Support Cheat Sheet

Narrator: Dear various parents, grandparents, co-workers, and other "not computer people." Narrator: We don't magically know how to do everything in every program. When we help you' we're usually just doing this: [[There is a flowchart there. Numbers are included to improve clarity, and do not appear in the original.]] Rectangle: Start. [[go to 1]] {{1. Diamond}} Find a menu item or button which looks related to what you want to do. [[I can't find one - go to 2]] [[ok - go to 3]] {{2. Diamond}} Pick one at random. [[I've tried them all - go to 4]] [[Ok - go to 3]] {{3. Rectangle}} Click it. [[go to 5]] {{4. Rectangle}} Google the name of the program plus a few words related to what you want to do. Follow any instructions. [[go to 5]] {{5. Diamond}} Did it work? [[Yes - go to 8]] [[No - go to 6]] {{6. Diamond}} Have you been trying this for over half an hour? [[Yes - go to 7]] [[No - go to 1]] {{7. Rectangle}} Ask someone for help or give up. [[End of flowchart]] {{8. Rectangle}} You're done! [[End of flowchart]] Narrator: Please print this flowchart out and tape it near your screen. Congratulations; you're now the local computer expert! {{Title text: 'Hey Megan, it's your father. How do I print out a flowchart?'}}

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Tips on technology and government,
Climate FAQ, Katharine Hayhoe

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